Click and Collect is available for all homeware orders. One of our team will be in touch post-purchase to notify you when your item(s) are ready. From time to time there may be a delay as we may need to move stock from another store, however, our team will contact you asap in this instance, please allow 1-7 working days.
Homewares (not including furniture, click-and-collect-only items, and large items) purchased through the website have a standard shipping cost of $14.95 for tracked shipping within New Zealand. For larger orders and rural deliveries, there may be an additional postage charge, however, our team will contact you and give you the best postage options.
We try our best to send our orders as quickly as possible; however, these may sometimes be delayed during busy periods. Please note, choosing an incorrect delivery method on checkout may void an order.
The Importer only uses dedicated furniture freighting companies to deliver your order, these deliveries take between 2-10 working days depending on your location. We will be in touch post-purchase to confirm exact delivery rates and payment can be made directly over the phone with a credit card, or bank deposit. We also offer delivery quotes on all of our furniture product pages online prior to purchasing. Below is a guide to our third party carrier delivery rates,
Local Delivery for all items from our Warehouse (Mount Maunganui, Papamoa East, to Waihi)
From $75 - $130
Rest of the North Island
Small $20 - $55
Medium $75- $120
Large $100 - $200
Extra large - $250 +
Small $20 - $85
Medium $75- $200
Large $200 - $300
Extra large - $250 +
Online orders are mainly processed from our Mt Maunganui Warehouse and occasionally Auckland stores, we aim to ship these within 3 business days, however during busy periods this may take longer. At times we may need to transfer an item between stores, to ship items together which can cause slight delays, however, our team will advise you of this asap.
If we cannot source an item for your order we will notify you asap. Staff carefully inspect all items before being packaged or wrapped before delivery.
We are able to assist with packing International orders but customers are responsible for organising a carrier and researching the delivery fees, customs duties and all other charges for your order.