Terms and Conditions



Welcome to theimporter.co.nz (the "site" of The Importer Ltd). Please review the following terms that govern your use and purchase of products from our site. Your continued use of this site constitutes your agreement to follow and be bound by those terms. (the "Agreement") Please read them carefully. 

Payment:

Payment options at the payments page are Bank deposit, or Credit Card. The Bank deposit option simply lets you know the process and details for making a bank transfer for your purchase. Bank deposits are processed overnight on Mon-Tues but on Fri-Sun they will be processed on Monday overnight. Please note that this means that items delivery will be delayed until payment is received. The credit card option is processed through paymentexpress within our website. This is extremely secure and accepts all Visa and Mastercard cards and are processed almost instantly and this means your items can be sent out faster.

Delivery:

We use a standard option for delivery in checkout. This calculates free shipping on homewares on orders above $95, and $12 flat rate in NZ for orders below $95. For furniture we can be in contact with all available rates we can find to you exact location, you may also request a delivery quote prior to purchase. For more on our delivery options please see our delivery page.

Availability:

All products listed on theimporter.co.nz web site are subject to availability. Although we try our best to keep items updated, due to having stores with the items for sale we do not guarantee that all the listed products will always be available when you place your order. Our customer support will inform you if the product ordered is out of stock or not available and you have the right to cancel the order, or change styles if needed.

GST Inclusive:

All the product prices listed on theimporter.co.nz web site are New Zealand Goods and Services Tax (GST of 15%) INCLUSIVE. The GST receipt will be provided with your order.

NZ Dollars:

If not specially stated, all the product prices listed on theimporter.co.nz web site are in New Zealand Dollars. theimporter.co.nz is not responsible for any extra calculation costs or currency exchange costs that may arise from you order.

Cancellations:

We accept cancellations on a “per-order basis”. Most furniture and other order items can not be cancelled once they have been dispatched. Should you wish to cancel an order please contact us.

Web site disclaimer:

theimporter.co.nz policy is one of ongoing product update and revision. theimporter.co.nz may revise and discontinue products at any time. theimporter.co.nz does not guarantee the site will be uninterrupted or error-free, and we are not liable for any result or loss caused as a result of using this site. In no event shall we, our employees, associates, partners or our suppliers be liable for lost profits or any special incidental or consequential result arising out of or in connection with theimporter.co.nz web site, our service or this agreement. This site and all the contents of the site are provided on "AS IS" Basis. theimporter.co.nz makes no representations or warranties of any kind, express or implied, as to the operation of this site or the content, materials, or products included in this site. You expressly agree that your use of this site is at your sole risk. Please also note that differing computer, screen sizes and resolutions may display products and colours differently. All care has been taken to make these look accurate but no liability is taken for these differences that may occur.

Inaccuracy Disclaimer:

From time to time, there may be information on theimporter.co.nz that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or to update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you.

Privacy Policy:

theimporter.co.nz guarantees that all customers information will be kept within the site and the company owning the site and will not be disclosed to any third party.

Copyright:

Any trademarks, copyrights or trade names are deemed to be the property of the individuals, companies or businesses who own the trademarks, copyrights or trade names. All the contents include graphics, logo, text, images or any items of this web site are owned by theimporter.co.nz and the company owing it. Any other parties have no right to duplicate, copy or use any of the contents from this web site for personal or commercial use or any other purposes which is not within theimporter.co.nz website operation without prior permission from theimporter.co.nz.

Term of Use Revision:

We may reserve the right to change the terms that govern your use of our site from time to time. Your use of our site constitutes your agreement to follow and be bound by the terms as changed.